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Digital service platforms

The Digital Service Platform is a simple concept, yet a powerful instrument in digital innovation. Your strategy and execution determine which benefits you gain; bring all your digital assets together under a coherent interface, untangle the complexity and inertia of legacy IT, or even be a foundation for a new line of (platform) business. Choosing a flexible, evolving architecture is a no-brainer, but the data processing engine under the hood is just as important. It makes you able to gather, process and make sense of data in new ways. The new insight helps you make better decisions, and it is actively fed back to enhance the digital services and make them smarter. We build and advise on platforms like this on a daily basis.

A developer looking at a laptop.

Evolving architectures

Contemporary software development is a learning process, and architecture should evolve with new insights. Cloud platforms, container technologies and microservice patterns let us stay nimble while the platform remains scalable and resilient.

Intelligent engines

When our brilliant data scientists do their machine learning magic and discover new value in your data, the digital service platform is where they put the models and algorithms to work for your customers. This is how we create services that, for example, understand natural language or predict energy consumption in buildings.

Data and connectivity

Consolidating legacy databases, processing continuous streams of sensor data and communicating with external APIs are quite different tasks. We handle them all (and everything in between) by storing, combining and making data available in useful and secure services. Need the data served fast? Give it to our Elasticsearch specialists, and it’ll be there in an instant.

Platform engineering

When we build platforms that many (ecosystems) depend upon, we make sure that we’re able to respond quickly to change without breaking anything. We set up DevOps teams that work out of a Lean mindset, and we prefer continuous delivery to achieve a short time-to-market, reduce cost and mitigate risk. Do we have to mention that designers belong there too?

People and processes

Platform strategies are not just about architecture and technology. Depending on digital maturity, strategy, organisation, culture and people, it takes a lot of hard work to succeed with a Digital Service Platform. But don’t worry, we got a lot of experience in how to make it work.

Our main capabilities

Experience strategy

We make sure design, tech and business goals are aligned

  • Experience vision
  • Roadmap
  • Service design
  • Strategy as process
  • Financial modelling

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Digital products and services

We create user-centric digital services that make life easier

  • Websites
  • Transaction services
  • Mobile apps
  • Chat & voice bots

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Digital experience platforms

A digital service platform allows us to operate agile, capitalising on ever-growing data volumes

  • Evolving architectures
  • Intelligent engines
  • Data and connectivity
  • Platform engineering
  • People and processes

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Engagement and optimisation

We optimise content-driven products that support personalisation and measurable business outcomes

  • Content strategy
  • Information architecture
  • SEO
  • Localised content
  • Analytics & user testing
  • CRO & personalisation

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New revenue streams

We identify and accelerate new business opportunities

  • Business prototyping
  • Visual proof-of-concepts
  • Business case
  • Topline development maps
  • Funding models
  • Investment proposals

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We advise, design and develop sustainable services, business models and concepts.

  • Pilot and build sustainable concepts and services
  • Make your products and services circular
  • Green computing

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